
Don't Just TakeΒ Our WordΒ for It
Questions? Weβve Got You Covered
When will my Bearista cup be shipped?
We process all orders for the Starbucks Bearista Cup within 1 to 2 business days. Once your package is ready to go, you will receive a confirmation email so you know your new coffee companion is on its way!
How can I track my order?
As soon as your order ships, we will send a tracking number directly to your email. You can use this link to follow your bearβs journey from our warehouse to your doorstep in real-time.
What should I do if my cup arrives damaged?
While we pack our glass Bearista cups with extra care, accidents can happen during transit. If your item arrives broken or defective, please contact our support team within 48 hours of delivery with a photo of the damage, and we will send a replacement right away.
My tracking says "Delivered" but I don't see my package?
Sometimes carriers mark an item as delivered a few hours before it actually arrives. Please check with your neighbors or your building's front desk first; if it still hasn't appeared after 24 hours, reach out to us so we can help you locate it!