Refund policy
Thank you for shopping with ROSIQ. We truly appreciate your business and are committed to providing high-quality products and an exceptional customer experience. Please review our Return & Refund Policy carefully before making a purchase.
All Sales Are Final
At ROSIQ, all sales are final. We do not accept returns. This policy helps us maintain strict quality control and ensures that every item you receive is brand new, unused, and in original condition.
Exceptions – Damaged or Defective Items
Your satisfaction is important to us. If you receive an item that is damaged or defective, we will gladly assist you.
To be eligible for review:
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You must contact us within 7 days of receiving your order.
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The item must be unopened, unused, and in its original packaging, with all seals intact.
How to Report a Damaged or Defective Item
If your item arrives damaged or defective, please follow these steps:
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Email our support team at support@rosiq.com within 7 days of delivery.
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Include:
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Your order number
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A clear description of the issue
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Supporting photos of the item and packaging
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Our team will review your request and determine the appropriate resolution, which may include a replacement or refund at our discretion.
Refunds
Approved refunds (if applicable) will be processed only after our review confirms eligibility under this policy. Refunds are issued to the original payment method. Shipping costs are non-refundable.
Chargebacks & Disputes
We are here to help and strongly encourage customers to contact us directly with any concerns before initiating a dispute. Our support team is responsive and committed to resolving issues fairly and efficiently.
Filing a chargeback without first contacting ROSIQ to resolve an issue may delay resolution and can be considered misuse of our policies. Please reach out to us — we are always happy to help.
Contact Us
If you have any questions or concerns regarding this policy, please contact us at: