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Cloud Zip Hoodie
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Processing & Shipping
Processing & Shipping
Please allow 5 business days for order processing before your item ships from our warehouse.
Our standard shipping time is typically 7-15 business days via USPS, and all shipments are tracked and insured.
However, due to a high volume of orders some shipments may experience delays and may arrive a bit late.
All orders are final and cannot be returned as our products are made to order, helping reduce our carbon footprint and minimize waste.
Thank you for supporting sustainable practices!
30-day guarantee
30-day guarantee
Every order is backed by our 30-Day Guarantee — so you can shop with total peace of mind. If your item arrives damaged (rare, but possible), just email us within 7 business days, and we’ll issue a full refund. No stress, no hoops.
Because we create in small, made-to-order batches, all sales are final once shipped. This helps us reduce waste, lower our carbon footprint, and keep things sustainable.
Thanks for supporting conscious fashion and trusting us.
"Shape the style, lean into the comfort. Fluid enough to lounge, bold enough to lead, a masterpiece from oversized hood to clean-cut cuff."
Verified
- Clara S.
Don't Just Take Our Word for It
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★★★★★"The high neck structure on this is insane. So heavy and warm. Fits perfectly."
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★★★★★"Honestly obsessed with the thick cloud fabric. It actually keeps its shape instead of looking saggy."
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★★★★★"The prettiest shade of pink ever 🌸 Local brands usually skip out on heavy quality fabric but this one is SO thick and cozy! ✨"
Questions? We’ve Got You Covered
How long will it take for my order to arrive?
Standard shipping typically takes 3–7 business days once the order has been processed. You will receive a confirmation email with a tracking number so you can follow your package's journey to your doorstep.
Do you offer express shipping options?
Yes! If you need your new favorites sooner, we offer Expedited Shipping (2–3 business days) and Next-Day Delivery options at checkout for an additional fee. Please note that orders must be placed before 12 PM to be processed the same day.
Can I track my delivery in real-time?
Absolutely. As soon as your order ships, we’ll send you a tracking link via email. You can use this link to check the current status of your delivery and see the estimated arrival date provided by the carrier.
What happens if my package is delayed or lost?
While we strive for perfect timing, delays can occasionally happen due to weather or high seasonal volume. If your tracking hasn’t updated in 5 business days, please reach out to our support team and we will investigate the shipment or arrange a replacement for you.